Stop tickets bouncing between the helpdesk and a person.
Repeatable work in the helpdesk you already use. A person still takes the cases that can hurt you.
Policy, order data, and a human often live in different places. We put an agent on that path. It reads the ticket, checks what it may check, updates the case, and escalates with the trail.
If this is your queue
- Helpdesk triage and ticket triage, without a public reply.
- Zendesk ticket routing and auto-assign, when tickets still land in the wrong group.
- A ticket backlog that is still a pile.
- What goes live
- Repeatable replies and case updates. Exceptions with context. Write-back to your helpdesk. Named owner after go-live.
- What stays with your team
- Refunds, goodwill, anything that changes a customer’s money or legal position, until you approve a wider write.
What you buy
$9,900 to put an agent live on one workflow. $2,900 a month to run it. Leave any month after it is live.
$9,900 to go live
$2,900 a month to run it
- A map of that workflow
- The agent in your CRM, helpdesk, or files
- A person on the writes that can hurt you
- A named owner from our employed team
- Monthly run after it is live
Monthly billing starts when it is live. The assessment is free. If we cannot see a workflow worth putting live, we will say so on the call.